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If you are dissatisfied with any product, you must email email@example.com, or call 516-752-6819 Mon-Fri 10am-6pm and Sat 12pm-6pm EST within 14 days of the shipment date to receive authorization and return instructions, provided that the product is backed by a manufacturer’s guarantee or is unopened and in original, saleable condition.
We make every attempt to assure that you receive the item(s) you ordered. Every item is scanned and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted or you receive the incorrect item(s) DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error or missing products must be reported in 48 hours of receipt. We will then work with you to resolve the situation (refund, replacement). Please call us during our normal business hours (Monday through Friday, from 11am to 9pm EST) or email firstname.lastname@example.org for a Return Authorization number. An “RA” number must be included on the shipping label / package or we will refuse the parcel. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of receipt. Please make sure that all returns are properly insured. Please retain your receipts for verification in the event that your package is lost. If we do not receive the package you will not be credited.
PRODUCTS CANNOT BE RETURNED BECAUSE YOU DO NOT LIKE A PARTICULAR FLAVOR.
NOTICE: Certain items (such as protein bars) that are sent to warm weather locations or shipped during the summer months can melt. We take every precaution to make sure that all of our products are shipped in fresh condition. We cannot accept returns on heat damaged products.
All re-salable products can be returned for a full refund of the purchase price. Re-salable products must be sealed, unopened, and in original packaging. Products must be shipped back to NutriWolf at the customers’ expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds.
In the event that we send you an item other than the one you ordered, do not open the product or you will void your right to return it to us.
PLEASE NOTE: NUTRIWOLF CAN NOT ACCEPT RETURNS ON ANY BOOK OR DVD.
Additional Return Information:
* If a refund is granted, you will be credited the amount in the same form you paid. For example, purchases made on a credit card, will be credited that amount back to their card. If the purchase was made with a gift card/certificate, you will be given store credit.
* No Unauthorized Returns. Orders sent back without return Authorization Number clearly marked on the box will be refused.
* No Returns After 30 Days from date of delivery.
* No Shipping charges will be refunded.
* No Returns on Opened Merchandise. Unless product otherwise states and only with a return authorization number.
APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN 2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY, SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES.
nutriwolfstores.com is not responsible for shipping delays due to inclement weather.
***NOTE: As of 04/30/12 if the invoice address does not match the shipping address, a copy of a valid (non-expired) drivers license MUST BE FAXED or EMAILED over to us or the order will be canceled and the credit card holder will be refunded. There are NO EXCEPTIONS. This is a security feature in order to avoid credit card fraud***
nutriwolfstores.com is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, NutriWolf is not responsible. If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged an additional $6.95 fee to cover costs. nutriwolfstores.com also has the right to charge return shipping fees on orders that are refused by the customer. Your order may also be delayed.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.
Domestic orders are shipped via UPS Ground Residential for a flat rate of $6.99 regardless of order size. (All drinks are charged actual shipping)
PLEASE NOTE: UPS does not deliver to PO Boxes or military APO or FPO addresses. If you require shipment to a PO Box or military address your order will be sent via US Postal Service.
Express shipping rates are determined by order weight and destination points. Post Office Box orders are shipped via US mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and actual shipping rates apply.
For destinations in Alaska and Hawaii you pay shipping charges based on the actual weight and destination of the package. All packages to these locations are shipped via the US Postal Service. If the wrong method of shipping is chosen we will correct it and you will be charged the appropriate amount.
UPS ground reaches every real address throughout the 48 continental United States.
UPS guarantees all residential and commercial packages coast to coast.
USPS may be used for smaller orders at no additional shipping cost.
FREE SHIPPING OFFER ONLY VALID FOR UPS/USPS GROUND DELIVERIES IN THE 48 CONTINENTAL US STATES.*
Please note: drinks and extremely heavy packages weighing in excess of 75lbs or orders that need to be shipped by pallet may require extra shipping charges. You will be contacted with the appropriate shipping charges prior to shipment of your order.
* To check on the status of a returned item, please email email@example.com
* On all exchanges, a shipping charge of $8.99 will be applied.
* We do not accept returns on MuscleTech products. Returns for that product line are handled by the manufacturer and therefore you must contact them directly.
Any merchandise received damaged must be reported to NutriWolf within 24 hours of receipt. We will contact the shipper for inspection of the box and contents. Do not dispose of an packing materials as they will be inspected by the shipper. Please call 516-752-6819 Mon-Fri 11am-9pm and Sat-Sun 11am-6pm EST to speak with a Customer Service Representative for instructions.